UNIQUEANDU SUPPORT POLICY

1. PURPOSE

The purpose of this Support Policy is to provide customers with clear and comprehensive information on the support services offered by Uniqueandu. This policy outlines the scope of support, methods of communication, response times, and customer responsibilities.

2. SCOPE OF SUPPORT

Uniqueandu provides support for the following areas:

- Assistance with account creation, login issues, and account management.

- Guidance on using the Uniqueandu platform and its features.

- Help with placing orders, tracking shipments, and processing returns and refunds.

- Addressing issues related to product listings, descriptions, and availability.

- Resolving technical issues with the website and mobile application.

- Responding to inquiries regarding promotions, discounts, and other offers.

3. SUPPORT HOURS

Support is available during the following hours:

- Monday to Friday: 9:00 AM to 6:00 PM (local time)

- Saturday: 10:00 AM to 4:00 PM (local time)

- Support is not available on Sundays and public holidays.

4. METHODS OF COMMUNICATION

Customers can reach Uniqueandu support through the following channels:

- Email: Send an email to [support@uniqueandu.com](mailto:support@uniqueandu.com) for assistance. Emails are monitored during support hours, and responses will be provided as soon as possible.

- Phone: Call our support hotline at [Support Hotline Number]. Phone support is available during support hours.

- Live Chat:Use the live chat feature on our website or mobile app to get real-time assistance from our support team during support hours.

- Help Center:Visit the Help Center on our website for FAQs, troubleshooting guides, and other resources.

5. RESPONSE TIMES

Uniqueandu aims to provide prompt and efficient support. The following are our target response times:

- Email:Initial response within 24 hours during support hours.

- Phone: Immediate response during support hours.

- Live Chat: Immediate response during support hours.

- Help Center: Self-service resources are available 24/7.

6. CUSTOMER RESPONSIBILITIES

To ensure efficient and effective support, customers are expected to:

- Provide accurate and detailed information about the issue, including any relevant screenshots or error messages.

- Respond promptly to requests for additional information or clarification.

- Follow the instructions provided by the support team to resolve the issue.

- Maintain a respectful and courteous tone in all communications with the support team.

7. ESCALATION PROCEDURE

If a customer is not satisfied with the resolution provided by the support team, they can escalate the issue by:

- Requesting to speak with a support supervisor or manager.

- Sending an email to [escalation@uniqueandu.com](mailto:escalation@uniqueandu.com) with details of the issue and the reasons for the escalation.

- The escalation team will review the case and provide a response within 48 hours.

8. LIMITATIONS OF SUPPORT

Uniqueandu's support team is committed to assisting customers to the best of their ability. However, the following limitations apply:

- Support does not include in-depth technical support for third-party applications or services.

- Support is provided for the current version of the Uniqueandu website and mobile app only.

- Uniqueandu is not responsible for issues caused by third-party services, network providers, or external factors beyond our control.

9. CHANGES TO THE SUPPORT POLICY

Uniqueandu reserves the right to modify or update this Support Policy at any time. Any changes will be posted on the Uniqueandu website, and customers are encouraged to review the policy periodically.

10. CONTACT INFORMATION

For any questions or concerns regarding this Support Policy, please contact us at:

Email: [support@uniqueandu.com](mailto:support@uniqueandu.com)  

Phone: 

Address: 106 maharaja chamber near maharaja cinema salabatpura Surat gujrat 395003

By using Uniqueandu support services, you acknowledge that you have read, understood, and agree to be bound by this Support Policy.

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*Note: The placeholders [Support Hotline Number], [Company Address], and [escalation@uniqueandu.com] should be replaced with the actual company details before publication.*